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When You Need Support, ECM² is One CALL Away!

Support information and help is available from ECM² for the "911 Emergency Call Manager" Software application.
  • Contact us via email for technical support
  • Call one of our technical support representatives at 716-284-0789 ext. 106
  • Manual/Documentation is available for download at this site (see links below)
  • Printed manual(s) are available on request for an additional fee ($5.00 each)
Our technical support is available to all registered customers and is available Monday through Friday, 9am to 5pm EST.





HOW TO VIDEOS


How To Videos Page: Click Here


Before contacting one of our technical support specialists, make sure that your problem or issue isn't addressed in any of our support pdf's below:


WEBSITE/ADMINISTRATION OPERATIONS


Download the ECM Support File: Click Here

ECM Web Support Link: Click Here

Download the Call Manager Website Operations Manual: Click Here

Administrator Instructions: Set Up User for a Mobile Apps: Click Here

Dispatcher Instructions:  Click Here


MOBILE PHONE OPERATIONS


Download the Andriod Phone App... Help/Operations Manual: Click Here

Download the iPhone App... Help/Operations Manual: Click Here

Download the Windows Phone7 App... Help/Operations Manual: Click Here

If you are participating as a BETA Mobile Apps tester: Click Here

Download the "Steps for iPhone 4S Custom Ringtone" instructions: Click Here


MOBILE MAP OPERATIONS


Download the Windows Mobile Map... Help/Operations Manual: Click Here

Download the iPad Mobile Map... Help/Operations Manual: Click Here

Download the Android Mobile Map... Help/Operations Manual: Click Here


STATION MANAGER OPERATIONS


Download the Station Manager... Help/Operations Manual: Click Here


BUG REPORTING


To Report a Bug, suggest a New Feature or an Enhancement: Click Here


PRIVACY/TERMS & CONDITIONS


View our Privacy Policy: Click Here

View our Terms and Conditions: Click Here



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